Delete Your Account

XPTracker Inc. · Account & data deletion

You can permanently delete your XPTracker account and the data associated with it at any time. This page explains how, what gets removed, what we have to keep, and how to request deletion if you no longer have the app installed.

Cancel your subscription first. Deleting your account or the app does not cancel a Monthly subscription or free trial. Cancel it in your App Store or Google Play subscription settings before you delete, or you may keep being charged.

Option 1 - Delete In-App (Fastest)

Open XPTracker on your device.
Go to Settings.
Scroll to Delete Account.
Type DELETE to confirm.

Your account and its data are permanently deleted right away, and you are signed out. This works for both full accounts and guest profiles.

Option 2 - Request Deletion by Email

If you no longer have the app installed, or you cannot sign in, email us and we will delete your account for you:

Email support@xptrackerapp.com from the email address linked to your account (or include your account email / display name), with the subject "Delete my account."

We verify the request comes from the account owner, then delete the account. Email requests are completed within 30 days (usually much sooner).

What Gets Deleted

Deleting your account permanently removes:

Your account and sign-in identity (Google / Apple).
Your email address and display name.
All game progress: character, level, XP, quests, items, pets, bosses, and prestige history.
Everything you wrote in the app: journal entries, quest reflections, commitments, custom quest text.
Your leaderboard entries.
Guild membership records, any partner or creator applications, and any support tickets or player reports tied to your account.
Saved game-state history and any device records linked to your account.
Your account ID in our crash-reporting and analytics tools ages out under their retention windows (up to 90 days for crash logs, up to 12 months for usage analytics). Email us if you want that sped up.

What We Keep

Hall of Heroes entries. If you immortalized your character, that entry (hero name, class artwork, quote, stats) is a permanent public record and stays in the Hall. Deletion removes the link between the entry and your account, not the entry itself. You agreed to this when you immortalized - see our Terms, Section 8.
Purchase and entitlement records needed for tax, accounting, refund disputes, and fraud prevention, kept for up to 7 years.
Minimal security and audit records (for example, evidence of cheating or abuse that led to a ban) so a banned player cannot simply return.

These are not used for any other purpose and are held only as long as needed.

What This Means

Deletion is permanent and cannot be undone. Once your account is deleted, your progress cannot be recovered - not by you, and not by us. If you sign up again later, you start a brand-new journey. Lifetime purchases are tied to your Apple ID or Google account, so you can usually restore them on a new account with "Restore Purchases"; monthly subscriptions continue until you cancel them in the store.

Questions about deletion or your data? Email support@xptrackerapp.com. See also our Privacy Policy.